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Participation Agreement

Last updated: October 2026

This agreement is for businesses and independent professionals who list their services on LotusBookings. It explains what we provide, what it costs, and what we ask of you.

1. About this agreement

LotusBookings is operated by LotusBookings LLC, a Virginia (USA) limited liability company ("LotusBookings", "we", "us"). "You" means the business or professional that creates a business account, and anyone who acts on its behalf.

By creating a business or professional account, or by publishing a listing, you accept this agreement together with our Terms and Conditions, Privacy Policy and Cookie Policy. If you accept on behalf of a company, you confirm you have authority to bind it.

Clients who book through the marketplace are covered by the User Agreement.

2. What LotusBookings provides

LotusBookings is an online marketplace and booking software for barbers, hair stylists, braiders, nail technicians, brow and lash artists, facial and skin care providers, waxing providers, makeup artists, tattoo and piercing studios, massage therapists and spas. You list your services; clients find and book you.

LotusBookings is a technology platform. We do not perform the services, we do not supervise how you perform them, and we are not responsible for them. The service is offered only in the United States.

3. Independent relationship

You are an independent business. Nothing in this agreement makes you an employee, agent, partner or joint venturer of LotusBookings, and you may not present yourself as one.

  • You decide your services, prices, hours, staff and the way you work.
  • You are responsible for your own staff and for anyone who provides services under your listing.
  • You are free to use other tools and to serve clients who do not come through LotusBookings.

4. Eligibility and verification

Before your listing is published, we verify your identity and, where your trade requires it, your professional license. You agree to give us accurate documents and to send updated ones when they change or when we ask.

Verification helps protect clients, but it is not a guarantee and it does not replace your own legal obligations. We may decline a listing, or ask for verification again at any time.

5. Licenses, permits and insurance

You must hold, and keep current, every license, permit, registration and insurance policy that your trade and your state require, for your business and for each person who serves clients under your listing.

  • Offer only the services you are licensed and qualified to perform.
  • Follow the health, safety and sanitation rules that apply to your trade.
  • Tell us promptly if a license is suspended, revoked, expired or under discipline, and stop offering the affected services.

6. Your listing, prices and photos

Your listing must be accurate and up to date: business name, location, services, durations, prices, staff and hours. Prices shown to clients must be the prices you actually charge.

You must own the photos, logos and text you upload, or have the right to use them, including consent from any person who appears in them. You keep ownership of that content.

You give LotusBookings a non-exclusive, royalty-free license to display, reproduce, resize and distribute your listing content in order to operate and promote the marketplace, for as long as your listing is active and for a reasonable period afterward while it is removed. Complaints about copied content are handled under our Copyright Policy.

7. Bookings and your cancellation policy

  • Honor your bookings. A confirmed appointment is a commitment to the client. Keep your calendar accurate so that clients can only book times you can serve.
  • If you must reschedule or cancel, tell the client as early as possible.
  • You set your own cancellation, no-show and deposit policy. It is shown to the client before booking, and you must follow the policy you posted: do not charge more than it says.
  • Refunds to your clients are your decision and your responsibility, within your posted policy and the law.

8. Plans and price

Basic$20 per month
Basic, for trades other than spas (barber, hair, nails, tattoo and others) and massage therapists who work on their own$19.99 per month
Growth$40 per month
Premium$60 per month
  • Your free trial lasts 45 days, or 2 months if your business is a spa (a massage or wellness business with a team).
  • To start your free trial you add a payment card. To confirm the card works we may place a temporary hold for the price of your plan; it is released right away and is not a charge.
  • When your free trial ends, your plan is charged to that card every month until you cancel. Cancel before the trial ends and you are not charged.
  • If a payment cannot be collected, your account is paused until the payment goes through.
  • You can change plans or cancel at any time.
  • LotusBookings charges you no commission on bookings, including bookings from clients who find you through the marketplace.

If we change plan prices, we will give you notice before the new price applies to you.

9. Payment processing and Stripe costs

Payments are processed by Stripe. LotusBookings does not store full card numbers. To receive payments you must complete Stripe's onboarding and accept Stripe's own terms.

Stripe's processing fee is paid by you and is deducted from each payment:

Online or card payment2.9% + $0.30
Payment at the Terminal2.7% + $0.05

Stripe does not return its fee when a payment is refunded.

Each month, Stripe's other costs for your account are added to your LotusBookings invoice:

  • $2 for each month in which you receive payouts;
  • 0.25% + $0.25 per payout;
  • the international card surcharge, when a client pays with a card issued outside the United States;
  • the cost of any dispute (chargeback) opened against one of your payments.

These are Stripe's costs passed through to you. They are not a LotusBookings commission.

10. In-home massage

In-home massage is a special service arranged through LotusBookings and performed by independent, licensed massage therapists. Home visits exist only for massage; no other trade may offer or accept home visits through LotusBookings.

  • For each in-home massage, the therapist receives 70% of the service price plus 100% of tips.
  • The therapist must hold a current massage therapy license for the state where the visit takes place.
  • The therapist may decline or end a session if the place is not safe or if massage is not advisable for the client.

The cancellation policy for in-home massage is the same for every booking:

Client cancels more than 24 hours beforeNo charge
Client cancels less than 24 hours before50% of the service price
Client no-show100% of the service price

11. Taxes

Your taxes are yours. You are responsible for determining, collecting, reporting and paying every tax that applies to your business and your services, including sales, income and self-employment taxes. LotusBookings does not give tax advice.

12. Client information and confidentiality

Through LotusBookings you receive personal information about clients, and for some services health or intake information (for example allergies, skin conditions, injuries or pregnancy).

  • Keep client health and intake information confidential and use it only to provide the service.
  • Share it only with the staff who need it to serve that client, and protect it from loss or unauthorized access.
  • Do not sell client information, and do not use it for marketing the client has not agreed to.
  • Do not ask clients for sensitive data outside the platform. That includes health details, card or bank numbers, government ID numbers and passwords requested by text message, social media or email.
  • Tell us promptly at [email protected] if you believe client information has been exposed.

You are responsible for following the privacy and confidentiality laws that apply to your trade and your state.

13. Non-discrimination and conduct

You may not refuse service to, or treat anyone differently because of, race, color, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age or any other characteristic protected by law.

You also agree not to harass or threaten clients, post false or misleading information, create fake bookings or reviews, or use LotusBookings for anything illegal.

14. Reviews

Only clients with a completed appointment booked through LotusBookings can leave a review. You can reply publicly to a review and you can report one that breaks our rules. You cannot pay to remove or reorder reviews, write reviews of your own business, or offer anything in exchange for a positive review. See How reviews work.

15. Suspension and removal of listings

You can remove your listing or cancel your plan at any time.

We may suspend or remove a listing, limit features or close an account if we reasonably believe that you have broken this agreement, that a license or required insurance is missing or not current, that there is a risk to clients or to the platform, that amounts you owe remain unpaid, or that the law requires it. When we can, we will tell you the reason and give you a chance to fix it.

After a listing is removed, you must still honor or properly cancel the bookings already made, and amounts already owed remain due.

16. Disclaimers, liability, indemnity and general terms

Disclaimers

LotusBookings is provided "as is" and "as available". To the extent the law allows, we make no warranties, express or implied. We do not promise a minimum number of clients, bookings or income, or that the service will be uninterrupted or free of errors.

Limitation of liability

To the extent the law allows, LotusBookings LLC, its owners, employees and contractors are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost bookings or lost data. Our total liability to you for any claim related to this agreement is limited to the plan fees you paid to LotusBookings in the 12 months before the claim arose.

Indemnity

You agree to defend and cover LotusBookings LLC, its owners, employees and contractors against claims, losses and reasonable costs (including attorneys' fees) that arise from the services you or your staff perform, your listing content, your handling of client information, your taxes, your breach of this agreement, or your violation of any law or of anyone's rights.

Governing law

This agreement is governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict-of-law rules.

Changes

We may update this agreement. We will post the new version here with a new date and give you notice through the service or by email before an important change takes effect. If you keep your listing active after that date, you accept the updated agreement.

If one part of this agreement cannot be enforced, the rest stays in force.

LotusBookings LLC — Virginia, USA

Email: [email protected]

Phone / WhatsApp (support and sales): +1 (757) 362-6575